Shipping Policy – ShopBinaa

Effective Date: 11/03/2025

At ShopBinaa, we are committed to ensuring that your musical instruments and accessories arrive in a timely and secure manner. This Shipping Policy provides you with important information regarding our shipping methods, charges, delivery times, and guidelines. By shopping with us, you agree to the terms outlined below.

1. Shipping Methods

We offer multiple shipping options to suit your needs, depending on the destination, size, and weight of your order. Shipping is available to both domestic and international customers. All shipments are processed and dispatched as soon as possible, generally within 1-2 business days of order confirmation.

  • Standard Shipping: This is our default shipping option and typically takes 5-7 business days for domestic orders.
  • Expedited Shipping: For faster delivery, we offer expedited shipping services. Expedited shipping generally takes 2-3 business days for domestic orders.
  • International Shipping: We ship to select international locations. International shipping times vary depending on the destination, but they usually take 7-14 business days.

2. Shipping Costs

Shipping charges are calculated based on the destination address, the size and weight of your order, and the shipping method selected. During checkout, you will be provided with the applicable shipping costs for your order. We offer free standard shipping on domestic orders over $100.

  • Domestic Orders (USA):
    • Standard Shipping: Costs will be calculated based on weight and location.
    • Expedited Shipping: Available at an additional cost.
  • International Orders: Shipping fees for international orders are calculated based on the destination and package weight. Customers will see shipping costs at checkout.

3. Order Processing Time

Orders are typically processed within 1-2 business days. Please note that during peak times or holidays, processing may take slightly longer. Once your order is processed, you will receive an email notification with tracking information, allowing you to monitor your shipment.

  • Business Days: Our processing time is based on business days, which excludes weekends and holidays.
  • Backordered Items: If any items in your order are out of stock or on backorder, we will notify you promptly and provide an updated estimated shipping date.

4. Delivery Times

Delivery times depend on the shipping method chosen at checkout, the shipping address, and other external factors such as weather conditions or delays with third-party carriers.

  • Domestic Orders (USA):
    • Standard Shipping: Typically delivered within 5-7 business days.
    • Expedited Shipping: Typically delivered within 2-3 business days.
  • International Orders: International delivery can take anywhere from 7-14 business days depending on customs processing and the destination country.

Please note that delivery times are estimates, and while we make every effort to meet these estimates, ShopBinaa cannot guarantee exact delivery dates.

5. Shipping Restrictions

We currently ship to the United States and select international locations. If your country is not listed during checkout, please contact us at info@shopbinaa.com to inquire about shipping availability.

  • P.O. Boxes: We do not ship to P.O. Boxes. Please provide a valid street address during checkout.
  • Restricted Locations: Certain products may have shipping restrictions depending on the destination country or local laws.

6. Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.

  • Carriers: We use reliable carriers such as USPS, UPS, FedEx, and DHL for our shipments.
  • Tracking Delays: In rare cases, tracking information may take up to 48 hours to update after shipment. If you experience any issues with tracking, please contact our customer support team for assistance.

7. Customs, Duties, and Taxes (For International Orders)

For international customers, please note that your order may be subject to customs duties, taxes, and import fees. These charges are not included in the shipping fees and are the responsibility of the customer.

  • Customs Fees: Customs policies and import duties vary by country. ShopBinaa has no control over these fees and cannot predict what they may be. Please contact your local customs office for more information.
  • Taxes: International orders may be subject to VAT (Value Added Tax), sales tax, or other local taxes based on the destination country’s regulations.

8. Order Tracking and Delivery Issues

If you encounter any problems with your order, such as delays or lost packages, please contact us immediately. We will work with the carrier to resolve the issue.

  • Lost or Stolen Packages: If your package is lost or stolen after it has been delivered, we are not liable for the loss. We recommend that you check with neighbors or anyone else who may have received the package on your behalf. If your tracking number shows delivery but you have not received your item, please contact the carrier directly.
  • Incorrect Shipping Address: If you provide an incorrect or incomplete shipping address, we are not responsible for any delivery issues that may arise. Please review your shipping information carefully before completing your order.

9. Changes to Shipping Policy

ShopBinaa reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically to stay informed of any changes.

10. Customer Support

If you have any questions or need assistance regarding shipping, please contact our customer support team:

  • Email: info@shopbinaa.com
  • Phone: (978) 425-5370
  • Mailing Address:
    32 Harvard Rd, Shirley, Massachusetts

Thank you for shopping at ShopBinaa. We are dedicated to providing you with the best products and customer experience, and we strive to ensure that your order is shipped promptly and safely to your doorstep.