Refund and Return Policy – ShopBinaa

Effective Date: August 15, 2025

At ShopBinaa, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your musical instruments or accessories, we offer a refund and return policy to ensure a hassle-free experience. This policy outlines the process for returning products and obtaining refunds.

By shopping with us, you agree to the following terms:

1. Return Eligibility

We accept returns on most products within 30 days of purchase, provided the items meet the following conditions:

  • Unused and Unopened: The item must be in new, unused condition and in its original packaging.
  • Damaged or Defective: If the item is defective or damaged upon arrival, you are eligible for a return or exchange, regardless of whether the product is opened or not.
  • Instrument & Accessories: Items such as musical instruments, sheet music, accessories, and electronics must not have been altered, used, or damaged.

Non-returnable Items:
Some items are not eligible for return, including:

  • Products that have been opened or used (e.g., earphones, microphones, or music software).
  • Gift cards, downloadable products, and final sale items.

2. How to Return an Item

If you wish to return a product, please follow these steps:

  1. Contact Us: Reach out to us at info@shopbinaa.com or call (978) 425-5370 within 30 days of receiving your product. Be sure to include:
    • Your order number
    • Reason for the return (if applicable)
    • Photos of the product (if the product is damaged or defective)
  2. Return Authorization: Our customer service team will assist you and provide a Return Authorization Number (RAN) and further instructions.
  3. Package the Item: Carefully package the item in its original packaging with all parts, accessories, and documentation.
  4. Return Shipping: You are responsible for return shipping costs unless the item is defective, damaged, or was sent in error. We recommend using a trackable shipping service to ensure the return reaches us safely.

3. Refund Process

Once we receive the returned item and verify its condition, we will process your refund. Please note:

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. If you paid by credit/debit card, the refund will be credited to your card. PayPal payments will be refunded back to your PayPal account.
  • Processing Time: Please allow up to 7-10 business days for the refund to be processed after the returned item is received and inspected. Refunds typically take 3-5 business days to appear in your account, depending on your bank or payment provider.
  • Restocking Fees: In some cases, a restocking fee of up to 10% may apply for returned items that are opened, used, or missing parts. This fee will be deducted from your refund.

4. Exchanges

We offer exchanges for defective or damaged products. If you wish to exchange an item, please contact us within 30 days of receiving the product. We will assist you in processing the exchange, and any price differences will be addressed at that time.

5. Shipping Costs for Returns

  • Returns Due to Change of Mind: If you are returning a product for reasons other than a defect, the return shipping cost will be your responsibility.
  • Returns for Defective/Damaged Products: If the product is defective or damaged during shipping, we will cover the return shipping costs. A prepaid return shipping label will be provided.

6. Order Cancellations

If you wish to cancel an order, please contact us immediately at info@shopbinaa.com or call (978) 425-5370. If the order has already been processed or shipped, it may not be possible to cancel it. In such cases, you can initiate a return once you receive the item.

7. International Returns

For international orders, customers are responsible for return shipping costs. Please note that customs duties or taxes may apply for returns, and these will be the responsibility of the customer.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately. We will provide a return label for the incorrect or damaged product and send a replacement at no additional cost to you. We recommend reporting damaged or incorrect items within 5 days of delivery to ensure a swift resolution.

9. Customer Support

If you have any questions or need assistance with returns, please contact us at:

  • Email: info@shopbinaa.com
  • Phone: (978) 425-5370
  • Mailing Address:
    32 Harvard Rd, Shirley, Massachusetts

10. Changes to the Refund and Return Policy

ShopBinaa reserves the right to update or change this Refund and Return Policy at any time. Any updates or changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically to stay informed about any changes.

Thank you for shopping at ShopBinaa. We strive to provide the best musical instruments and accessories, and our goal is to make your shopping experience as smooth and enjoyable as possible.