Sales Policy – ShopBinaa

Effective Date: 11/03/2025

Welcome to ShopBinaa, your trusted online destination for high-quality musical instruments and accessories. At ShopBinaa, we are passionate about providing musicians of all levels with the best tools to elevate their sound and performance. This Sales Policy outlines the terms and conditions governing your purchases from our website, www.shopbinaa.com. By purchasing from our store, you agree to these terms, which are designed to ensure a smooth and enjoyable shopping experience.

1. Product Availability and Pricing

At ShopBinaa, we strive to keep our inventory up-to-date. However, due to high demand and other factors, product availability may change without notice. If a product becomes unavailable after an order is placed, we will contact you promptly to discuss alternative options or issue a refund.

We make every effort to ensure that the prices listed on our website are accurate. However, if a pricing error occurs, we reserve the right to cancel or adjust the order. In such cases, we will notify you of the error and give you the option to accept the revised price or cancel the order. Prices are subject to change without notice.

  • Currency: All prices are displayed in USD (United States Dollars).
  • Sales Tax: Sales tax will be applied to orders in accordance with local tax laws. The applicable tax rate will be calculated during the checkout process.

2. Placing an Order

To make a purchase on shopbinaa.com, simply browse our selection of musical instruments, add the desired items to your cart, and proceed to checkout. During checkout, you will be required to provide accurate and up-to-date shipping and payment information. Once you complete the checkout process, you will receive an order confirmation email.

Please ensure that the shipping address provided is correct. We are not responsible for delays or misdeliveries caused by incorrect information provided by the customer.

3. Payment Methods

We accept the following payment methods to ensure a secure and hassle-free checkout process:

  • Credit and Debit Cards: We accept Visa, MasterCard, American Express, and Discover cards.
  • PayPal: You can also choose to pay via PayPal, providing a fast and secure way to complete your transaction.
  • Apple Pay / Google Pay: For eligible customers, we accept payments via Apple Pay and Google Pay.
  • Gift Cards: If you have a gift card, you can enter the code during checkout to redeem the value.

All payments are securely processed through trusted payment gateways to protect your financial information.

4. Order Confirmation and Shipping

Once your payment is successfully processed, we will send you an order confirmation email. We aim to process orders within 1-2 business days. Shipping times will vary based on the destination, but typical shipping estimates are as follows:

  • Domestic Orders (within the U.S.): 5-7 business days
  • International Orders: 7-21 business days, depending on the destination country

If you have any questions about the shipping status of your order, you can always reach out to our customer support team for assistance.

5. Shipping Fees

Shipping fees will be calculated based on the size, weight, and destination of your order. During checkout, you will be provided with the exact shipping cost before finalizing your purchase. Free standard shipping is available for orders over $100 within the U.S.

For international orders, shipping fees will be calculated at checkout, and customs duties and taxes (if applicable) will be the responsibility of the customer.

6. Returns and Exchanges

We want you to be completely satisfied with your purchase from ShopBinaa. If for any reason you are not satisfied, we offer a 30-day return policy for most products. Please review our Return and Refund Policy for complete details on how to return or exchange your items.

  • Eligibility for Return: Products must be in new, unused condition, with all original packaging intact.
  • Return Process: Please contact us at info@shopbinaa.com to initiate a return. We will provide you with instructions and a return authorization number.

Please note that shipping fees are non-refundable, and you may be responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect item).

7. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at info@shopbinaa.com. We aim to process cancellations within 24 hours of receiving the request. After this time, if the order has already been processed or shipped, it may not be possible to cancel the order. In such cases, we encourage you to initiate a return once you receive the product.

8. Customer Support

We are dedicated to providing excellent customer service. If you have any questions or need assistance with your order, please contact us at:

  • Email: info@shopbinaa.com
  • Phone: (978) 425-5370
  • Mailing Address:
    32 Harvard Rd, Shirley, Massachusetts

For further information, please visit our Sales Policy page on our website.

9. Fraud Prevention

To prevent fraud and ensure the safety of our customers, we may request additional verification for certain orders, such as confirming payment details or shipping information. We reserve the right to cancel or refuse an order if we suspect any fraudulent activity.

10. Limitation of Liability

ShopBinaa is not responsible for any damages or losses resulting from the use or inability to use our products. Our liability is limited to the amount paid for the products, and we are not liable for any indirect or consequential damages that may arise.

Thank you for choosing ShopBinaa! We are committed to providing you with the best musical instruments and accessories to enhance your musical journey. We value your trust and look forward to serving you again!